Journal of Shanghai Jiao Tong University (Medical Science) >

2015 , Vol. 35 >Issue 6: 892

DOI: https://doi.org/11.3969/j.issn.1674-8115.2015.06.022

Original article (Public health)

Satisfaction of patients with herpes zoster towards clinical pathway

  • NI Yang ,
  • WANG Su-ping ,
  • GONG Rui-jie ,
  • et al
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  • 1.Shanghai Dermatological Hospital, Shanghai 200071, China; 2.Department of Health Policy and Management, School of Public Health, Shanghai Jiao Tong University, Shanghai 200025, China； 3.Shanghai Xuhui Center for Disease Control and Prevention, Shanghai 200237, China

Online published: 2015-07-30

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Abstract

Objective To investigate the satisfaction of patients with herpes zoster towards medical services after the implementation of clinical pathway (CP). Methods Patients with herpes zoster who were hospitalized in Shanghai Dermatology Hospital and treated according to the clinical pathway from July 2010 to December 2012 were selected. Questionnaire survey and case interview method were conducted to analyze the satisfaction of patients towards medical services. Results Satisfaction scores of doctors’ technical level, respect, and getting help rose from 3.32, 3.34, 3.38 to 3.96, 3.97, 3.97 (the full mark was 4), respectively. More than 70% of interviewed patients satisfied with the administration, nursing, and medical services. Conclusion By regulating medical practices, CP reduces the burden of patients, alleviates medical contradictions to some extent, and improves the satisfaction of patients.

Key words： clinical pathway; herpes zoster; patient satisfaction

Cite this article

NI Yang , WANG Su-ping , GONG Rui-jie , et al . Satisfaction of patients with herpes zoster towards clinical pathway[J]. Journal of Shanghai Jiao Tong University (Medical Science), 2015 , 35(6) : 892 . DOI: 11.3969/j.issn.1674-8115.2015.06.022

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