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Study on important coefficients of posts of hospital administrative departments

WAN Xiang-rong1,2, XI Yi-qun2, REN Yi-jiong3, CUI Wen-bin2, XU Jiang-jiang2, YUAN Hui-yun1   

  1. 1.Department of Publicity, Renji Hospital, Shanghai Jiao Tong University School of Medicine, Shanghai 200127, China; 2.Department of Human Resources, Shanghai Children's Hospital, Shanghai Jiao Tong University, Shanghai 200040, China; 3.Department of Performance Management, Shanghai Children's Medical Center, Shanghai Jiao Tong University School of Medicine, Shanghai 200127, China
  • Online:2014-05-28 Published:2014-05-30

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Abstract:

Objective To establish important coefficients for posts of hospital administrative departments and to evaluate the differences of importance of posts among departments and within each department. Methods Questionnaires were sent to 30 experts and the Delphi method was adopted to analyze the survey results. The importance of 19 posts (including the external liaison, file management, medical quality management, medical tangle management, and integrated management, etc.) of 6 departments (i.e. the Director's Office, Medical Department, Science and Education Department, Human Resource Department, Infection Control Department, and Equipment Department) was compared and evaluated. The analytical hierarchy process (AHP) method was adopted to establish the judgment matrix based on the survey results and determine the weights of indexes. Then the important coefficients of posts among administrative departments and within each department were calculated. Results Based on the quantitative analysis of the differences among evaluation indexes, the important coefficients of posts of the Director's Office, Medical Department, Science and Education Department, Human Resource Department, Infection Control Department, and Equipment Department were 1.08, 1.20, 0.96, 1.02, 0.90, and 0.84, respectively. For each department, posts with highest important coefficient were the external liaison of the Director's Office, the medical quality management of the Medical Department, the scientific research management of the Science and Education Department, the performance management of the Human Resource Department, the infected management of the Infection Control Department, and the equipment maintenance of the Equipment Department, respectively. Conclusion Important coefficients can reflect the differences of posts among administrative departments and within each department and can be used for the performance management of the administrative departments.

Key words: administrative department, important coefficient, analytical hierarchy process, performance management