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Satisfaction of patients with herpes zoster towards clinical pathway

NI Yang1, WANG Su-ping2, GONG Rui-jie2, YANG Tao2, WANG Xue-min1   

  1. 1.Shanghai Dermatological Hospital, Shanghai 200071, China; 2.Department of Health Policy and Management, School of Public Health, Shanghai Jiao Tong University, Shanghai 200025, China； 3.Shanghai Xuhui Center for Disease Control and Prevention, Shanghai 200237, China
  • Online:2015-06-28 Published:2015-07-30

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Abstract:

Objective To investigate the satisfaction of patients with herpes zoster towards medical services after the implementation of clinical pathway (CP). Methods Patients with herpes zoster who were hospitalized in Shanghai Dermatology Hospital and treated according to the clinical pathway from July 2010 to December 2012 were selected. Questionnaire survey and case interview method were conducted to analyze the satisfaction of patients towards medical services. Results Satisfaction scores of doctors’ technical level, respect, and getting help rose from 3.32, 3.34, 3.38 to 3.96, 3.97, 3.97 (the full mark was 4), respectively. More than 70% of interviewed patients satisfied with the administration, nursing, and medical services. Conclusion By regulating medical practices, CP reduces the burden of patients, alleviates medical contradictions to some extent, and improves the satisfaction of patients.

Key words: clinical pathway, herpes zoster, patient satisfaction