Abstract:

Objective  To understand the cognition and satisfaction of medical staffs in public hospitals in Shanghai towards the construction of hospital culture, explore the construction of hospital culture, and propose countermeasures and recommendations. Methods  A total of 1 200 medical staffs of 6 public hospitals from urban districts (Xuhui District and Huangpu District), districts between urban and suburb (Minhang District and Yangpu District), and suburb districts (Qingpu District and Jinshan District) were selected by stratified random sampling method. Questionnaire was designed and medical staffs were surveyed to obtain their cognition and satisfaction towards the construction of hospital culture. A total of 1 128 valid questionnaires were returned and the return rate was 94%. The differences of satisfaction towards the construction of hospital culture of medical staffs with different genders, ages, education levels, positions, titles, and lengths of service were compared. Results  37.8% of the medical staffs understood the exact composition of the construction of hospital culture and the differences of the cognition of medical staffs with different genders, education levels, positions, titles, and lengths of service were statistically significant (P<0.05). 39.0% of the medical staffs understood the objective and significance of the construction of hospital culture and the differences of the cognition of medical staffs with different titles were statistically significant (P<0.05). 43.1% of the medical staffs understood the concept and meanings of their hospitals and the differences of the cognition of medical staffs with different education levels and positions were statistically significant (P<0.05). 48.9% of the medical staffs were satisfied with the construction of hospital culture and 41.6% of the medical staffs felt just so so. The differences of the satisfaction of medical staffs with different genders, education levels, and positions were statistically significant (P<0.05). Conclusion  Hospital culture should be promoted hierarchically according to different characteristics of medical staffs, so as to cultivate their consciousness of hospital culture, let medical staffs fully understand and accept the hospital culture, and effectively promote the development of hospital culture.

Key words: hospital culture, cultural construction, investigation