Abstract:

Objective·To explore effective models for handling medical disputes in public hospitals and to establish a harmonious relationship between the hospital and patients. Methods·Data on medical disputes in one Shanghai public hospital between 2012 and 2015 were collected and statistically analyzed. Changes in resolution rate, duration, and handling methods of medical disputes before and after the standardization of medical dispute handling were compared. Results·After the standardization of medical dispute handling, the solution rate of medical disputes was increased by 16.08%, from 59.26% (2102) to 75.34% (2015) and the duration of medical disputes was decreased by 14.85 d, from 203.96 d (2102) to 189.11 d (2015). The main method for handling medical disputes was changed from the consultation between the hospital and patients in 2012 (accounted for 65.40%) to the consultation by the peoples mediation committee of medical disputes in 2015 (accounted for 71.81%). Conclusion·A patient centered, clinical department involved, multi-department cooperated, and professional legal evaluation supported method for handling medical disputes facilitates the high efficient handling of medical disputes in public hospitals and establishment of a harmonious relationship between the hospital and patients.

Key words: public hospital, medical disputes, processing path