›› 2013, Vol. 33 ›› Issue (6): 724-.doi: 10.3969/j.issn.1674-8115.2013.06.005

• Monographic report (Health system research) • Previous Articles     Next Articles

Survey of satisfaction of outpatients in pilot hospitals of public hospital reform in Beijing

LIU Wen-wei1, YUAN Su-wei2, CAO Jian-tao1, LI Zhi-jian1, TAO Jing-jing2, ZHANG Zhe2, LU Lin2, XIE Zhao-hui1, MA Jin2   

  1. 1.Antai School of Economics and Management, Shanghai Jiaotong University, Shanghai 200030, China; 2.School of Public Health, Shanghai Jiaotong University, Shanghai 200025, China
  • Online:2013-06-28 Published:2013-06-28
  • Supported by:

    Foundation of Ministry of Health of China, 2012YG06; Shanghai Public Health Key Discipline Project,12GWZX0601

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Abstract:

Objective To investigate the satisfaction of outpatients in pilot hospitals of public hospital reform in Beijing, and put forward strategies. Methods Questionnaires survey of satisfaction was conducted in 400 outpatients randomly selected from two pilot hospitals of public hospital reform in Beijing, and the data were statistically analysed. Results The general satisfaction of outpatients in these two hospitals was relatively higher, and the total scores were 4.33 and 3.97 respectively. The outpatients were more satisfied with the hospital environment, service attitude and service delivery, and were less satisfied with the medical cost. The correlation analysis revealed that medical cost, service attitude and technical level had higher levels of correlation with the overall satisfaction. Conclusion In the next step of public hospital reform in Beijing, more attention should be paid in relief of burden of outpatients, including reducing the waiting time and medical cost through reform of appointment service and payment mechanism.

Key words: outpatient, patient satisfaction, reform of public hospitals