Abstract:

Objective To analyze the results and effects of performance appraisal of clinical departments based on the key performance indicators (KPI) and to explore the considerations and existing problems for the performance appraisal of clinical departments. Methods Performance evaluation indicators and grading results of a clinical department from 2011 to 2013 were systematically collected. KPI of the medical quality, medical operation, efficiency and benefit, science and technology, discipline construction, talent cultivation, spiritual civilization, and management. were selected and systematically analyzed and compared. Results The hundred mark system was adopted for the performance appraisal system of hospital. From 2011 to 2013, the score of performance appraisal increased from 93.9 to 95.6. Indicators such as medical operation, medical quality, and science and technology increased, but the indicator of efficiency and benefit needed to be improved. Conclusion The performance appraisal of hospital should pay more attention to quality improvement, connotation construction, scientificity and rationality of indicators, and rationality and differences of appraisal criteria and ensure the scientific nature and effectiveness of the performance appraisal system.

Key words: key performance indicator, clinical department, performance appraisal