Abstract:

Objective To establish the effective evaluation indicator system of public health service system. Methods Based on government perspective, public perspective, internal business process perspective and innovation and development perspective of the Balanced Scorecard strategic management, pilot evaluation indicator system of public health service system was established, and Delphi expert consultation method was used to further screen the indicators. Results Based on the results of expert consultation, 13 indicators were determined, including the per capita public expenditures on health, rates of prenatal examination, hospital delivery and postnatal visit, the establishment of public health service package, rate of neonatal disease screening, rates of early detection and control of major infectious diseases (AIDS/TB), rates of diagnosis and control of chronic diseases such as hypertension, diabetes mellitus and mental disorders, rate of family health filing, rate of free health examinations for people aged more than 65 years, coverage of public health service facilities, rate of training for staff in public health institutions and primary health institutions, the implementation of public health talents cultivation, exposure of residents to health education materials per year and increase of salary of staff in high-risk post in disease prevention and control institutions. Conclusion The evaluation indicator system of public health service system has been established.

Key words: public health service system, Balanced Scorecard, evaluation indicator system, Delphi expert consultation