上海交通大学学报（医学版）

上海交通大学学报（医学版）

• 论著（公共卫生） • 上一篇    下一篇

上海市公立医院医务人员对医院文化建设的认知及满意度分析

沈婉婉，鲍勇   

  1. 上海交通大学 公共卫生学院， 上海 200025
  • 出版日期:2015-12-28 发布日期:2016-01-21
  • 通讯作者: 鲍勇, 电子信箱: baoyong@sjtu.edu.cn。
  • 作者简介:沈婉婉（1991—）， 女， 硕士生; 电子信箱: shenwanwan1991@126.com。
  • 基金资助:

    国家自然科学基金(71373159)；上海交通大学中国医院发展研究院研究项目（SJYF2014XD005B）

Analysis of cognition and satisfaction of medical staffs in public hospitals in Shanghai towards construction of hospital culture

SHEN Wan-wan, BAO Yong   

  1. School of Public Health, Shanghai Jiao Tong University, Shanghai 200025, China
  • Online:2015-12-28 Published:2016-01-21
  • Supported by:

    National Natural Science Foundation of China,71373159; China Hospital Development Academy Project of Shanghai Jiao Tong University, SJYF2014XD005B

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摘要：

目的  了解上海市公立医院医务人员对医院文化建设现状的认知情况和满意度，进而探讨医院的文化建设并提出相应的对策及建议。方法  采用随机分层抽样法，抽取上海市中心城区（徐汇区和黄浦区）、城乡结合区（闵行区和杨浦区）、郊区（青浦区和金山区）6家公立医院，采用自制问卷对1 200名医务人员进行问卷调查以了解对医院文化建设现状的认知情况和满意度，回收有效问卷1 128份，问卷回收率为94%。分析比较不同性别、年龄、学历、岗位、职称和工龄的医务人员对医院文化建设的满意度差异。结果  37.8%的医务人员了解医院文化建设的具体构成，不同性别、学历、岗位、职称和工龄之间的医务人员认知差异存在统计学意义（P<0.05）。39.0%的医务人员了解医院文化建设的目的和意义，不同职称的医务人员认知差异存在统计学意义（P<0.05）。43.1%的医务人员了解所在医院的理念及其含义，不同学历和岗位的医务人员认知差异存在统计学意义（P<0.05）。48.9%的医务人员对医院文化建设表示满意，41.6%的医务人员表示一般，不同性别、学历和岗位的医务人员对医院文化建设的满意度之间存在差异（P<0.05）。结论  在推广医院文化时，根据医务人员的不同特点进行有针对性分层次的推广，培养医务人员医院文化意识，让医务人员充分理解并接受医院文化，才能有效地推动医院文化的发展。

关键词: 医院文化, 文化建设, 调查

Abstract:

Objective  To understand the cognition and satisfaction of medical staffs in public hospitals in Shanghai towards the construction of hospital culture, explore the construction of hospital culture, and propose countermeasures and recommendations. Methods  A total of 1 200 medical staffs of 6 public hospitals from urban districts (Xuhui District and Huangpu District), districts between urban and suburb (Minhang District and Yangpu District), and suburb districts (Qingpu District and Jinshan District) were selected by stratified random sampling method. Questionnaire was designed and medical staffs were surveyed to obtain their cognition and satisfaction towards the construction of hospital culture. A total of 1 128 valid questionnaires were returned and the return rate was 94%. The differences of satisfaction towards the construction of hospital culture of medical staffs with different genders, ages, education levels, positions, titles, and lengths of service were compared. Results  37.8% of the medical staffs understood the exact composition of the construction of hospital culture and the differences of the cognition of medical staffs with different genders, education levels, positions, titles, and lengths of service were statistically significant (P<0.05). 39.0% of the medical staffs understood the objective and significance of the construction of hospital culture and the differences of the cognition of medical staffs with different titles were statistically significant (P<0.05). 43.1% of the medical staffs understood the concept and meanings of their hospitals and the differences of the cognition of medical staffs with different education levels and positions were statistically significant (P<0.05). 48.9% of the medical staffs were satisfied with the construction of hospital culture and 41.6% of the medical staffs felt just so so. The differences of the satisfaction of medical staffs with different genders, education levels, and positions were statistically significant (P<0.05). Conclusion  Hospital culture should be promoted hierarchically according to different characteristics of medical staffs, so as to cultivate their consciousness of hospital culture, let medical staffs fully understand and accept the hospital culture, and effectively promote the development of hospital culture.

Key words: hospital culture, cultural construction, investigation