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Effects of training of therapeutic communication skills on the outcome of internship assessed by a new evaluation model

ZHU Jian-zheng1，2, XUE Yun-yun3, WANG Ren4, CHEN Jin-jin5   

  1. 1 CYL Committee, Shanghai Jiao Tong University School of Medicine, Shanghai 200025, China; 2.School of Media and Design， Shanghai Jiao Tong University, Shanghai 200240, China; 3.School of Naval Architecture, Ocean and Civil Engineering, Shanghai Jiao Tong University, Shanghai 200240, China; 4.6th People's Hospital, Shanghai Jiao Tong University, Shanghai 200233, China; 5.Hospital of Children, Shanghai Jiao Tong University, Shanghai 200127, China
  • Online:2015-08-28 Published:2015-09-30
  • Supported by:

    Innovational and Developmental Foundation of Schools Moral Education in Shanghai，2015-dycx-301； National Natural Science Foundation of China， 30801205； Natural Science Foundation of Shanghai Science Technology Commission， 12ZR1425600； Medical Guiding Program of Shanghai Science Technology Commission， 14411965200

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Abstract:

Objective  To investigate the effect of training the therapeutic communication skills of interns on the outcome of internship. Methods  Interns of the child healthcare department who participated in training the feeling integration of children were selected as subjects and training for therapeutic communication skills was conducted. The dual-track parallel evaluation was performed according to indexes, i.e. measurements of the psychological scale of interns and curative effect and compliance of children before and after internship. Results  The differences of anxiety level, communication ability, and psychological adaptability between the communication skills training group and regular training group were not significant before internship. Compared with the regular training group, communication ability and psychological adaptability of the communication skills training group significantly improved after internship and the differences were statistically significant (P=0.00 and 0.01, <0.05). Communication ability and psychological adaptability of the two groups were both increased significantly after internship （P=0.002 and 0.014,<0.05）. The curative effect and compliance of children trained by two groups were different. The tactile defense, proprioception, and compliance of children trained by the communication skills training group were better and the differences were statistically significant (P=0.02, 0.002, and 0.04, <0.05). Conclusion  The systematical and purposeful training of clinical communication ability and skills before internship can improve the outcome of internship. The dual-track parallel evaluation model is able to evaluate the communication ability more systematically and comprehensively and facilitates the establishment of relevant evaluation systems.

Key words: communication ability, assessment, intern, rehabilitation