上海交通大学学报（医学版）

上海交通大学学报（医学版）

• 论著（公共卫生） • 上一篇    下一篇

带状疱疹患者对临床路径诊疗的满意度研究

倪阳1，王甦平2，龚睿婕3，杨涛2，王学民1   

  1. 1.上海市皮肤病医院， 上海 200071； 2.上海交通大学 公共卫生学院卫生政策与管理学系（科）, 上海 200025； 3.上海市徐汇区疾病预防控制中心， 上海 200237
  • 出版日期:2015-06-28 发布日期:2015-07-30
  • 通讯作者: 王学民, 电子信箱: dermxmwang@163.com。
  • 作者简介:倪阳（1984—）， 男， 实习研究员， 学士; 电子信箱: niyanghj@163.com。

Satisfaction of patients with herpes zoster towards clinical pathway

NI Yang1, WANG Su-ping2, GONG Rui-jie2, YANG Tao2, WANG Xue-min1   

  1. 1.Shanghai Dermatological Hospital, Shanghai 200071, China; 2.Department of Health Policy and Management, School of Public Health, Shanghai Jiao Tong University, Shanghai 200025, China； 3.Shanghai Xuhui Center for Disease Control and Prevention, Shanghai 200237, China
  • Online:2015-06-28 Published:2015-07-30

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摘要：

目的 以带状疱疹为例，研究医院开展临床路径后患者对医疗服务的满意情况。方法 选取2010年7月—2012年12月在上海市皮肤病医院住院并进入临床路径诊疗的带状疱疹患者为调查对象，采用问卷调查法和个案访谈法调研分析患者对医疗服务的满意度。结果 患者对于医师的技术水平、受尊重情况及获得帮助情况的满意度评分均呈现上升态势，分别从3.32、3.34、3.38分提升至3.96、3.97和3.97分（满分4分）。70%以上受访患者对于医院的行政管理及护理和医疗服务表示非常满意。结论 临床路径通过规范医疗行为、减轻患者负担，在一定程度上缓解了医患矛盾，提高了患者满意度。

关键词: 临床路径, 带状疱疹, 患者满意度

Abstract:

Objective To investigate the satisfaction of patients with herpes zoster towards medical services after the implementation of clinical pathway (CP). Methods Patients with herpes zoster who were hospitalized in Shanghai Dermatology Hospital and treated according to the clinical pathway from July 2010 to December 2012 were selected. Questionnaire survey and case interview method were conducted to analyze the satisfaction of patients towards medical services. Results Satisfaction scores of doctors’ technical level, respect, and getting help rose from 3.32, 3.34, 3.38 to 3.96, 3.97, 3.97 (the full mark was 4), respectively. More than 70% of interviewed patients satisfied with the administration, nursing, and medical services. Conclusion By regulating medical practices, CP reduces the burden of patients, alleviates medical contradictions to some extent, and improves the satisfaction of patients.

Key words: clinical pathway, herpes zoster, patient satisfaction